On the Trait Antecedents and Outcomes of Service Worker Job Resourcefulness: A Hierarchical Model Approach.
In a series of three studies, a four-level hierarchical model of personality was employed to identify the antecedents and three validating criteria of a newly developed trait labeled job resourcefulness (JR). JR is defined as an enduring disposition to garner scarce resources and overcome obstacles in pursuit of job-related goals. Across three service contexts, JR was shown to predict customer orientation, self-rated performance, and supervisor-rated performance. The results also revealed that the hierarchical model accounted for more variance in performance ratings than one version of the 5-Factor Model of personality. Results are discussed in terms of their implications for selecting high-performing service employees. [ABSTRACT FROM AUTHOR] Copyright of Journal of the Academy of Marketing Science is the property of Springer Nature and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
Employees, Management science
Licata, J. W., Mowen, J. C., Harris, E. G., & Brown, T. J. (2003). On the Trait Antecedents and Outcomes of Service Worker Job Resourcefulness: A Hierarchical Model Approach. Journal of the Academy of Marketing Science, 31(3), 256–271. https://doi.org/10.1177/0092070303031003004