On the Trait Antecedents and Outcomes of Service Worker Job Resourcefulness: A Hierarchical Model Approach.
Date
2003
Journal Title
Journal ISSN
Volume Title
Publisher
Springer Nature
Abstract
In a series of three studies, a four-level hierarchical model of personality was employed to identify the antecedents and three validating criteria of a newly developed trait labeled job resourcefulness (JR). JR is defined as an enduring disposition to garner scarce resources and overcome obstacles in pursuit of job-related goals. Across three service contexts, JR was shown to predict customer orientation, self-rated performance, and supervisor-rated performance. The results also revealed that the hierarchical model accounted for more variance in performance ratings than one version of the 5-Factor Model of personality. Results are discussed in terms of their implications for selecting high-performing service employees. [ABSTRACT FROM AUTHOR]
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Description
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Article
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Keywords
Employees, Management science
Citation
Licata, J. W., Mowen, J. C., Harris, E. G., & Brown, T. J. (2003). On the Trait Antecedents and Outcomes of Service Worker Job Resourcefulness: A Hierarchical Model Approach. Journal of the Academy of Marketing Science, 31(3), 256–271. https://doi.org/10.1177/0092070303031003004