Another look at frontline employee productivity propensity: a job demands – resources approach.

Date
2020
Authors
Harris, Eric G.
Journal Title
Journal ISSN
Volume Title
Publisher
Taylor & Francis Ltd
Abstract
The current work contributes to the front line employee (FLE) performance literature by utilizing a Job Demands-Resources perspective to delineate the effect of productivity propensity on job stressors, work engagement, and job outcomes while including the effects of a job resource, supervisor support, and a moderating condition of job demands, customer workload. The results support several hypotheses and reveal that the effects of the construct on role perceptions are moderated by customer workload and that it affects job performance. The holistic nature of the full JD/R approach allows for stronger statements to be made regarding the contribution of the construct to the FLE performance literature.
Description
Keywords
Research Subject Categories::SOCIAL SCIENCES::Other social sciences::Labour market research
Citation
Harris, E. G. (2020). Another look at frontline employee productivity propensity: a job demands – resources approach. Journal of Marketing Theory & Practice, 28(3), 318–329. https://doi.org/10.1080/10696679.2020.1763810
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